Refund policy
DRYFT Return & Refund Policy
We want you to be happy with your DRYFT purchase. If something isn't right, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must:
- Be unused or in its original condition
- Include the original packaging where reasonably possible
- Not have been damaged through misuse or improper handling
Damaged or Defective Items
If your product arrives damaged or defective, contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A short video showing the issue when appropriate
We may offer a replacement, repair, or refund depending on the situation.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Depending on your payment provider, it may take several business days for the refund to appear in your account.
Non-Returnable Situations
Returns may not be accepted for products that have been:
- Damaged through misuse
- Modified or altered
- Damaged through improper charging or handling
- Returned without prior approval where required
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.
If we sent you the wrong product or your product arrived defective or damaged, contact us before sending anything back.
Important
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.